Shipping and return
What shipping way do we use?
We use post air mail, tnt,fedex, aramex to the ship the goods for different country
How long could you delivery the goods
We delivery your goods in 1-2 working days
How long is shipping time.
Post air mail:10-39days
Could you claim lower value on the goods?
Yes, we claim 1/5 to 1/10 of your order total amount, if you want to certain amount, please leave comments when you check out. But for Germany, as the Germany customs requirement, and valuce have to be true.
If the goods cant pass the customs, Can I refund?
When the parcel reach your customs, sometimes it need you to contact the your local customs or FedEx to finish the customs. We will also sent your the required document file. If you don't contact your local cutoms or FedEx to finish clearance customs. there are no refund. And after you contact the your local cutoms or FedEx to finish clearance customs with our help, the parcel still cant pass the customs. we could make refund to you.
Can I return the goods if I dont like it?
Because the pure nicotine and nicotine base is sentive product, it is regretted that the return cant be allowed now.